Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or replacement based on defective workmanship.

Please understand that each item has been custom designed, is custom printed and hand sewn especially for you.

Most companies will not accept returns of custom order items but we extend you this courtesy to show you we care and want you to be happy with your products as we take a great deal of pride in creating them and making them available to you.

In that regard, we highly encourage you to only consider returns due to defects in material workmanship and or natural flaws.

To be eligible for a return or replacement, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return or replacement request, you can contact us at connect@fractalactions.com or bcre8sters@gmail.com and write either RETURN REQUEST or REPLACEMENT REQUEST in the subject line.

Please note that return shipping is the Purchaser's responsibility and returns will need to be sent to the following address: Cre8sters 31103 Rancho Viejo Rd., D3-293 San Juan Capistrano, CA 92675 

Items sent back to us without first requesting a return RMA will not be accepted. 

You can always contact us for any return questions at connect@fractalactions.com or bcre8sters@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on final sale items, sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund, or replacement, is approved or not. If approved, you’ll be informed of the estimated replacement date via email, or if a return is requested, automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund also. If more than 15 business days have passed since we’ve approved your return, please contact us at connect@fractalactions.com or bcre8sters@gmail.com.

Again, we want you to be happy with your ordered products but please keep in mind all items from this website are custom designed and made to order. We prefer to only process returns for material defects in workmanship given the highly individualized nature of our products.

 

Best Regards,

Cre8sters